Consumer Protection Authority carries out over 1,500 field visits in Seeb

Muscat: Within only four days, the Consumer Protection Authority (CPA) has carried out more than 1,500 field visits to shops and commercial centres and resolved 354 complaints, during its inspection campaign in the Wilayat of Seeb.

The Consumer Protection Authority, represented by the Directorate General of Consumer Services and Market Control in Muscat, recently carried out a field inspection campaign on shops and commercial centres in the Wilayat of Seeb, according to a strategic plan that organizes the tasks of the judicial control officers, at the level of the Sultanate’s governorates, starting with Muscat Governorate and its wilayats, and continuing for several weeks, passing through the governorates.

During the first four days of its launch, the inspection campaign in the Wilayat of Seeb resulted in 1,509 inspection visits and measures taken, and 33 violations for various reasons, including not setting prices, setting unfair conditions, a difference in the price of the commodity between the accountant and the shelf, commercial fraud, and the non-conformity of some commodities to the specifications and standards approved in the Sultanate in accordance with the decisions issued by the authority

The inspection visits also resulted in the monitoring of a set of observations, the resolution of 354 field complaints, and the issuance of seizure reports for some violators, and the administrative and legal procedures are being completed in their regard.

During the campaign, the price stability was monitored, the validity of the application of the value-added tax rate, the issuance of invoices to consumers, and the validity of promotional offers and discounts by standing and reviewing previous and current sales invoices for the goods covered by the offers and discounts and the validity of those offered goods. In addition to ensuring that there are no misleading advertisements.

These campaigns come within the framework of the authority’s keenness to monitor and follow up the extent of suppliers’ compliance with the laws and regulations regulating the practice of commercial activities, and to monitor any practices that may prejudice or harm the rights of consumers and resolve their observations, complaints and reports in a field that shortens the effort and time within a record time.