Muscat: Ensuring continuous improvement for excellence, Ooredoo has successfully passed the ISO 9001:2015 Quality Management System Surveillance Annual Audit conducted by external auditors, Bureau Veritas. ISO 9001 are a globally recognised symbol of an organisation’s ongoing commitment to quality, sustainability and reliability.
During the latest audit, a thorough review of Ooredoo’s business processes was undertaken. The company demonstrated its ability to consistently improve network availability and enhance customer experience through compliance and digitalisation. Efficiency increased by up to 31 per cent in different operational processes.
Ahmed Abdullah Al Abri, Chief Technology & Information Officer, at Ooredoo said, “Successful companies are driven to deliver quality, from the way they operate, to the customer service standards they establish and the products they deliver. This is exactly what we strive to achieve at Ooredoo and maintaining the ISO standards is a testament to that promise. Our youthful spirit fuels our passion to do better to deliver above and beyond customer expectations and enrich people’s digital lives.”
Ooredoo is the first telecoms operator in the Sultanate to achieve and maintain the standard’s latest version of 9001:2015. Two surveillance audits were held, one at the end of 2017 and one at the end of 2018. The purpose of the surveillance audits is to check that the organisation is still adhering to the standard requirements of the ISO certification.