Friday 19 / April / 2024
Muscat: The Public Authority of Consumer Protection in South Al Sharqiyah issued two verdicts against violators of the Consumer Protection Law, which sentenced them to imprisonment and payment of fines.
In the first case, a commercial institution agreed to furnish a customer's bedroom but on delivery, it turned out that it was not to the specifications agreed upon. It also had a foul odours, so it was agreed with the institution to change the color and design within one month, but they did not comply.
After an investigation of the complaint, the court ruled that the defendant was guilty of a lack of obligation to repair item free of charge if the consumer finds a defect in it, which is contrary to the Consumer Protection Law. The court ordered the defendant to be sentenced to three months in prison.
The second ruling saw a consumer file a complaint against a business for failing to repair and replace his phone. This is contrary to Article 40 of the Consumer Protection Law. Accordingly, The Court of First Instance in Jalan Bani Bu Ali ruled the defendant guilty and sentenced him to a fine of OMR2,000.
