Muscat: Stemming from its belief that customers are the core of its success and operational growth, BankDhofar constantly endeavours to promote positive communication and retain a sustainable relationship with its customers. BankDhofar focuses on its approach in dealing with the customers that “customers are our guests”, therefore they should exceed their expectations rather than just satisfying them.
With the aim of highlighting main reasons laying behind being BankDhofar one of the best and preferred banks in Oman, BankDhofar provides ‘10 reasons to bank with BankDhofar’.
BankDhofar’s keenness to make customers experience incomparable at its wide network of branches is translated in the speed in processing transactions, state-of-art services and products which have received local and international recognition, as well as longer working hours in some branches.
BankDhofar guarantees a peace of mind for its customers through speed in processing transactions, as customers may avail for their dream house in only 5 days. Additionally, customers may have the process of getting personal loan ready within 24 hours. BankDhofar has also developed a number of e-services including mobile banking, internet banking, and other services for corporate customers in order to provide easy access to their accounts and follow up their business wherever they are. Additionally, BankDhofar customers may have the advantage of discounts and earn points through loyalty and rewards programs, which could be accessed through mobile banking application.
For customers who wish to benefit from Sharia-compliant finance solutions, the bank provides through Maisarah Islamic Banking Services Sharia-compliant services and products tailored to exceed their expectations.
In order to exceed customer’s satisfaction, BankDhofar strongly believes in continuous training and talent development of its staff to best serve the customers. Staff learning and development is one of the key pillars of the bank’s operational strategy. The combination of a clear vision of Bank’s executive management, the comprehensive operational strategy that revolves around best international banking practices, the commitment to community development and the contribution to the growth of the national economy placed BankDhofar on top of the list of best banks in the region.
The campaign highlights the distinct features of BankDhofar represented in the strong branches network across Oman. BankDhofar provides an extensive network of 58 conventional branches and 10 Maisarah Islamic Banking Services branches with more than 136 highly functional ATMs, 49 CDMs, and 5 ATM & CDM serving the customers 24/7. Additionally, BankDhofar branches at Muscat Grand Mall and Salalah Gardens Mall welcome customers for extended working hours from 9am to 9pm to cater to customers’ needs at any time.
Cementing its position as the best bank and recognising its efforts to retain solid relationships with customers BankDhofar bagged more than 10 this year including; ‘OER Top 20 Omani Companies Award’, ‘Best Bank in Oman’, Large Banks Categories 2017 from OER, ‘Best Islamic Bank in Oman’ at the EMEA Finance’s Achievement Awards 2016, ‘Best Islamic Community Support Bank 2017’ by Global Financial Market Review, ‘Best Mobile Banking Application in Oman 2016’ at the World Finance Digital Banking Awards, ‘Best Digital Bank in Oman 2016’ at the World Finance Digital Banking Awards, ‘SME Bank of the Year – Oman’ by the “Wealth & Finance International Magazine”- UK (Finest in Finance), ‘Brand of Excellence in SME Banking Oman 2017’ by Finance Digest 2017 from Brand of Excellence Program, ‘Brand of Excellence in E-Commerce Banking Oman 2017’ by Finance Digest 2017 Brand of Excellence Program, and ‘GTR Best Deals of 2016’ by Global Trade Review.
As part of its transformation journey ‘Together 2020’, which aims at reaffirming its position as a leading bank in the Sultanate and the best in the Gulf, BankDhofar continues to provide the best customer experience, innovative products and creative services that are custom-made to meet the needs and requirements of our customers. The bank offers a diverse range of instant banking services that include the flagship instant card-less cash transaction, instant money transfer, instant mobile top-up, instant phone bill payment, instant cash deposit services, instant withdrawal of OMR1,000 for Personal Banking customers and OMR1,500 for Priority Banking customers across all BankDhofarATMs, instant Credit Card payment and transaction notifications, instant debit and credit notifications, instant ATM/branch/CDM locator, instant registration for Internet and Mobile Banking, instant online statement, instant Mobile Banking and Internet Banking password reset, instant donation, Internet Banking and CDMs, as well as instant card activation and blocking through BankDhofar Call Centre.