Tuesday 20 / May / 2025
Nizwa: The Governorate of Al Dakhiliyah on Tuesday hosted the “Customer Service Employees Forum" to enhance the efficiency of personnel working in customer service and improving satisfaction levels among beneficiaries of government services.
The forum was inaugurated by Sheikh Hilal Said Al Hajri, Governor of Al Dakhiliyah. It was attended by representatives from various government entities and local departments in the governorate, and featured multiple working papers and interactive presentations highlighting best practices in customer service and tools for institutional performance improvement.
The first day of the forum included four working papers presented by several government institutions.
These covered the national platform for suggestions, complaints, and reports (Tajawob), mechanisms for handling beneficiary requests, and a paper on raising customer satisfaction indicators, which emphasized ethics in service delivery and the analysis of statistical metrics. Additionally, a success story in customer service was showcased, along with efforts to achieve the objectives of Oman Vision 2040.
The workshop concluded with practical activities designed to reinforce key concepts and apply them in real-world scenarios.
