CPA shuts establishment for contract violations

Muscat: A commercial establishment in Muscat Governorate has been closed for its failure to honor its contractual obligations and provide service by due dates.

The Consumer Protection Authority (CPA) recently took action against a commercial establishment operating in the carpentry, blacksmithing, and aluminum sector in Muscat Governorate. The establishment was closed by the Complaints Department at CPA's headquarters due to its failure to follow transparency, credibility, and consumer rights rules when providing services. Specifically, the establishment did not honor its contractual obligations and failed to provide the service within the agreed-upon period.

The case originated when the Complaints Department received multiple complaints from consumers who had contracted with the workshop to manufacture and install aluminum doors and windows for their homes. The workshop did not fulfill its commitment to provide the services within the agreed time frame and continuously delayed the completion of the work. This behavior contradicts Article 23 of the Consumer Protection Law, which states that service providers are obligated to deliver services to consumers in a proper manner, within a reasonable time frame that matches the nature of the service. In case of a breach, the provider is required to refund the value of the service or provide compensation based on the impact of the deficiency, or to perform the service properly as determined by regulations.

Following coordination with the Public Prosecution, the Complaints Department took legal measures, resulting in a judicial decision to temporarily close the establishment until the lawsuit is resolved and other necessary legal procedures are carried out.

The Consumer Protection Authority emphasised the importance of commercial establishments adhering to transparency and credibility in their dealings with consumers. By doing so, establishments can protect consumer rights, avoid legal violations, and prevent the consequences that may arise from such violations.