Muscat: The Ministry of Transport, Communications, and Information Technology, represented by the General Directorate for Digital Transformation and Sector Empowerment, is implementing a series of specialised workshops to execute the first phase of the Unified National Portal for Electronic Government Services. The initiative involves the participation of representatives from government institutions targeted in the first phase.
The initiative aims to efficiently and securely provide citizens and residents with government services through a unified electronic gateway. The launch involved specialised workshops to engage relevant government entities in the initial phase of the project, emphasising the portal's role as a centralised electronic gateway for users to access government information and services.
The workshop discussed the involvement of service providers in the unified portal, focusing on documenting all aspects of the project, maintaining key project agreements and decisions, ensuring effective communication among stakeholders, providing necessary data and updates, coordinating internal portal project tasks, and adapting to changing project requirements.
In the first phase, priority services from various government institutions, such as the Ministries of Transport, Communications, and Information Technology, Housing and Urban Planning, the Royal Oman Police, and others, are targeted for inclusion in the unified portal.
The user journey in the portal includes clear guidance on completing services step-by-step, easy and quick searching of available government services, real-time tracking of user requests, and personalised dashboards for users. The workshop also covered the criteria for selecting services in the unified portal, considering different maturity levels (electronic, semi-electronic, manual) and the impact of essential services on users' life paths.
Additionally, the session highlighted the evaluation mechanism based on surveys to assess business and technical requirements at the service provider level.
The project's objectives include creating a unified portal consolidating all government electronic services, providing a standardised user experience, offering data-driven services with strategic design based on data analysis, and digitizing manual services using embedded tools and communication technologies.