Muscat: Mobile communications operator Ooredoo’s active customer base rose to 2.8 million in the first quarter of 2016, reflecting an increase of 3.2 per cent year-over-year.
According to an official, Ooredoo holds a mobile subscriber market share of 41 per cent in the Sultanate.
“We have invested over OMR124 million in our network since the latter half of 2012,” the official confirmed.
“Our network covers approximately 99 per cent of the population of Oman,” the official added.
Speaking about the Ramadan offers, the official said, “Every year, Ooredoo has new deals and promotions that will be announced at the beginning of the holy month.”
Ooredoo also paid tribute to its customers for showing complete satisfaction in their services.
“Our customers are at the heart of everything we do,” an Ooredoo official said.
“We are committed to enhancing their daily life by making communication easier, more versatile and always a rewarding experience,” the press note added. According to Ooredoo, their core values are caring, connecting, challenging.
Ooredoo also said the combination of extensive global expertise, talented and caring people, who understand Omani culture and the various people living in the Sultanate helps them provide both user-friendly technology and the highest levels of customer satisfaction.
Ooredoo, which means ‘I want,’ aims to deliver exactly what its customers need in terms of products and services.
“To do this we listen to our customers and do our best to learn from what they tell us, whether that is face-to-face in our stores, through our contact centre, social media, website support systems, SMS feedback requests, online help centres, technology blogs, or via our app,” the official said.
“We are always looking for new ways to advance our dialogue with them so that we don’t miss any opportunity to connect and get their opinions and feedback,” the official added.
As per the official, Ooredoo has always challenged itself to do better and constantly looks for new products and services to fulfil the customers’ need and also to go beyond them.
Every three months, Ooredoo conducts interviews with over 1,000 customers to get feedback on network, promotions, services and pricing.
“We used the information we gathered to assess our performance on the Net Promoter Score (NPS); in the last quarter of 2015 we reached a score of 46; the highest in Oman in the telecom sector,” the official affirmed.