New platform launched to help record public services complaints

Muscat: The Authority for Public Services Regulation (APSR), has launched the 'Hasil' platform to help subscribers submit their complaints.

A statement issued online by APSR said: "The Authority has provided a complaints referral service directly through the offices of supply and distribution companies or the companies’ contact centers. The companies, in turn, will file the complaint directly on behalf of the subscriber to the Authority in accordance with procedures for considering subscribers' complaints."

Subscribers can also submit their complaints through the complaints platform 'Hasil' on the authority's website apsr.om

To submit your complaint, visit the complaint platform:

1- Enter the required information.

2- You will receive a text message confirming the submission of the complaint, containing the complaint number and the time period for communication with you.

3- Follow your complaint through the platform.