Diam launches app to provide e-services

Energy Sunday 28/June/2020 14:26 PM
By: Times News Service
Diam launches app to provide e-services

Muscat: Diam launches 'E-diam' application to provide electronic services to subscribers.

A statement issued online by Public Authority for Water (Diam) said, "The Public Authority for Water "Diam" launched its application "E-diam" on the application stores for smartphones operating with Android and IOS systems, and by launching this application, the authority promotes its subscriber service through the Diam portal for electronic services, which was launched during the period on the website www.diam.om.

"Within the framework of "Diam" efforts to continue expanding its electronic services and facilitating the implementation of the services related to subscribers easily and conveniently."

Diam also said, "The application provides access as a guest, and see and benefit from the services available in the application, which do not require logging in. In addition to that, the application provides a number of services for registered subscribers including two basic services."

"In addition to other services for subscribers and other services that will be added in a phased manner during the coming period."

"Diam confirmed that, "The two main services include: water leakage reporting and billing services, Where the application requests in the leakage reporting icon to determine the location of the leakage by opening the GPS directly. In addition to a box to write the details of the leakage location."

"The application allows access to the camera and attach a picture of the leak site, and a box to also mention the details of the leak before continuing with the details of the communication. The application also requests the user to add the name, contact number, e-mail and confirm the phone number before sending the notification."

"The subscriber can, through the electronic services in the application, read the self for the meters, which require logging in to the application, and raise the reading of the water meter for the subscriber's accounts, along with attaching a copy of the counter showing the reading and the counter number, and the subscriber data is confirmed before sending the reading to the system and approving it to issue the consumption bill based on the information provided by the subscriber. "

"Bills are issued at the end of each month based on what is raised from the subscriber, and the subscriber can also manage his water accounts if he has more than one account, and take advantage of the services available in the application each account separately."

"The application includes a general box through which notes and comments related to the application and available services can be sent, and notes are handled by a specialized team in Diam," the statement added.