Slew of passenger satisfaction initiatives from Oman Airport Management Company

Muscat: As passenger numbers grow across the Sultanate’s airports, the Oman Airport Management Company (OAMC) is introducing a series of initiatives to involve the public in innovating and improving their experience.
Fkrati is one such new initiative by OAMC, aimed at promoting creativity and innovation at Oman Airports by encouraging employees to put forward ideas that will benefit the organisation by maximising profits, improving the quality of working conditions, eliminating inefficiencies, as well as increasing safety and promoting health, among other benefits.
Currently, OAMC is in the process of making the initiative open to the public.
From today, the Times of Oman and its sister publication, Al Shabiba, will partner with OAMC to report each month the latest in developments across Oman’s airports.
Another initiative called “Something on your mind” will be re-launched by the organisation in which it will provide a mechanism to collect customers’ feedback.
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“It is vitally important to listen to our passengers’ and visitors’ concerns and comments, to ensure we are continuing to meet their needs and improve their experience,” said Aimen Al Hosni, OAMC’s chief executive officer.
OAMC is striving to make Oman Airports among the top 20 in the world by the year 2020 by providing high customer satisfaction as they develop infrastructure and facilities for passengers and visitors.
According to OAMC statistics, the Muscat International Airport saw a 20 per cent growth in passengers in March, compared with the same month last year, where it recorded 973,464 passengers visiting the airport. Civil aircraft movement also shot up 10 per cent in March. Passenger movement at Salalah Airport rose to 13 per cent in March, with 81,234 passengers recorded, compared with March last year.