Seattle: Two of the world’s richest men – Bill Gates and Warren Buffet – recently spent the day serving customers at a branch of American fast food chain Dairy Queen.
Before they could work with them, though, the two gentlemen did have to go through server training just like everybody else.
And things seem to go (slightly) wrong right from the very off, when Warren and Bill got their nametags mixed up.
“We got the wrong nametags on,” they quipped. “This is just a sample of our competence. If you think this is bad, wait until we really get into action.”
One of the first tasks Bill Gates and Warren Buffet were assigned was learning to pour DQ’s signature soft-serve ice cream from the dispenser: a job Bill seemed to do with far more competence than Warren.
“I’ll see if I can do better,” said Gates, after Buffet managed to barely fill his cone. “See, I am very generous,” he added after he’d filled out a generous serving of the cone, to which Warren replied, “looks like they’re going to order from you from now on.”
Customers were, as expected, surprised to see the duo, who had Dairy Queen serving aprons on, come out to serve them.
“Let’s upsell her,” said Warren to Bill, as they tried to get a lady who’d ordered just a vanilla cone to buy more stuff.
“The three most important things about training somebody new, number one is definitely patience,” said Zach, the DQ Fan Captain who was training Warren Buffet and Bill Gates. “Number two, make sure you smile so that they smile. Pass the smiles along. Three, have a good time and treat a customer like they’re somebody that’s in your own home.”
Created 79 years ago, by Sherb Noble and father-and-son duo Jon and Alex McCullough, the company was bought by Warren Buffet’s Berkshire Hathaway in 1998.
“How long ago did you buy Dairy Queen and what was it that made it look good?” Gates asked Buffet, as the two finally sat down to a well-earned meal of their own.
Buffet’s response: “I’ve known Dairy Queen all my life. Dairy Queen actually started in the 1930s and a couple of guys worked up soft ice cream, and when they were contemplating selling, he actually thought of Berkshire. Who better than some guy that loves the product, and we made a deal and we lived happily ever after.”
So how did the two of them fare? Well, according to Zach, the two “could have done better. Bill was good on the menu board, Warren was good at taking credit, but all around, they did alright. I would hire them.”