Muscat: e-services for all tourism establishments have now been simplified, thanks to an agreement signed between the Ministry of Tourism and The Information Technology Authority.
Ahmed bin Nasser Al Mahrizi, Minister of Tourism, signed the Ministry Digital Transformation Project agreement with Al Madina Development and Supply LLC, in coordination with the Information Technology Authority (ITA).
Dr. Salim Sultan Al Ruzaiqi, CEO of ITA, signed the agreement on behalf of the ITA with Sheila Hopper Jamal, CEO of Al Madina Development and Supply.
The project aims to simplify procedures for all tourism establishments through business process re-engineering and achieve end-to-end automation through automation of workflows and processes. It will also ensure transparency regarding all tourism-related activities through an executive dashboard to support senior management decision making, as well as marketing and promoting the Oman tourism sector. The project is expected to contribute to reducing the administrative burden by reducing or stopping document submissions to any governmental entity in the Sultanate, as well as deleting and reducing unnecessary administrative processes
The main development services include over 100 eServices in the areas of investors’ services, tourism development, and planning and information and tourism promotion.
Several systems will be developed to enhance the ministry services and work processes including, licensing systems, hotel information system, land system, and classification system.
The ministry services will have a great impact on the services targeted to the citizens in terms of accessing the services 247, tracking the service request, and increasing security, privacy and transparency.
The project will also boost investment in the tourism sector in Oman as it offers several eServices for investors and businesses. Concerning the integration of the project with the other government entities, it will integrate its systems with more than 16 government entities, such as ROP, MOCI, PACDA and others.
The portal of the Ministry of Tourism will be hosted in the government cloud (G-Cloud) which is a shared IT infrastructure established by the Information Technology Authority (ITA) to serve IT requirements of ITA and other government entities. The cloud provides data hosting services, networks and core computing resources, and cloud platform services that allow government entities to deploy their applications. The portal will also use the integration platform services of the ITA in order to integrate its systems with the other concerned entities.