Muscat: The Muscat Electricity Distribution Company (MEDC), a member of Nama Group, achieved 91.8 per cent electricity meter reading in Muscat Governorate in 2017, covering 363,000 customers.
This was done by changing the operating model and employing three service providers, against one earlier, who were assigned to different wilayats to provide meter-reading services and distribute electricity bills.
MEDC held a ceremony at Sundus Rotana Hotel, Al Seeb, where it acknowledged the services of meter readers, support staff and project managers in the three companies for excellence and high performance.
Eng. Abdullah bin Saeed Al Badri, CEO of MEDC, gave a welcome speech highlighting the joint achievements of the company and the service providers in 2017, which contributed to overcoming the challenges in meter reading and distribution of electricity bills, leading to an increase in customer satisfaction and reduction in network loss.
Al Tawoos Company, which provides meter reading and billing services in Muscat, Muttrah, Amerat, and Quryat, was named the best service provider. The National Electricity Centre, which provides the same service in Boushar, got the award for the best occupational health and safety commitment. Oman Investment & Finance Company (OIFC) got an award for the best contribution to the success of implementing the new operating model.