Oman Qatar Insurance introduces online motor claims and CRM facility

Roundup Monday 26/February/2018 19:35 PM
By: Times News Service
Oman Qatar Insurance introduces online motor claims and CRM facility

Muscat: Oman Qatar Insurance Co. (OQIC) launched its new online motor claims management service in the presence of senior officials of Capital Market Authority and Qatar Embassy in Muscat.
It will enable customers to complete their entire claims process online, significantly enhancing customer experience. OQIC has been the leader in leveraging technology for the benefit of customers, and this latest announcement is another important addition to the service basket of OQIC, which has already earned the reputation for quality and service-oriented approach in the Oman market.
OQIC customers now have the privilege of registering their motor claims following an accident whether it’s a comprehensive or Third Party Liability (TPL) insurance at website offers customers the convenience and ease of filing and tracking motor claims directly without having to visit a branch or waiting in a queue to file a claim.
Customers can register their motor claim in a few easy steps and can track end-to-end claim process.
Commenting on the launch of the new service, Navin Kumar, CEO – OQIC said, “We understand that going through a claims process in itself can be difficult, which is why we are now making the experience better, faster and efficient. By offering a web-based, self-service tool, our customers will have the freedom to register and track claims from any place, anywhere and anytime. We believe this would reduce the claim process cycle time and enhance our customers’ experiences across all touch points.
He further added, “Addressing a valid claim quickly and efficiently is very important to us. It is at the very heart of what we do, as an insurer that our customers turn to during an unfortunate incident. Our new service is built on this commitment, to make the process easy, transparent, and convenient. OQIC has always been at the forefront of the technology changes that are adding value to the business and we have always embraced new and emerging technology to benefit our customers. We are proud of this service we are introducing to discerning customers in Oman.”
Further powering this new service is the company’s newly launched Customer Relationship Management (CRM) platform that brings many advantages. Elaborating on this, Frederik (EVP - Mena Region) said, “Our new CRM platform helps customers to benefit from quick and right information that can be accessed by representatives of OQIC giving instant access all relevant information at the touch of a button. CRM is integrated with multiple customer interaction channels whether direct, online, call centre, SMS, quotes or payment links hence it provides our representatives with a single screen of complete customer interaction with us, named as Customer360 View.
“Machine learning intelligence has been incorporated in the CRM to offer potential customers with eligibility offers. CRM also provides ‘opportunities’ features that let us keep a constant eye on potential customers and manage our leads: from initial contact to the closure of the sale. We are also progressing to integrate with social media to further improve the omnichannel experience for our customers,” Frederik further added.