Muscat: With a strong strategic focus to engage in a meaningful discussion about its respective industries, Suhail Bahwan Automobiles executives organised an interactive session with the top officials of the insurance companies in Muscat.
The interactive session, which included senior management of Suhail Bahwan Automobiles as well as Nissan Middle East, was held at Hotel Crowne Plaza, Muscat recently. The session was a perfect platform for leading figures from both sides to come together and track the key trends shaping the insurance and automobile industry.
The objective of this meet was to understand the expectations of the market and provide innovative solutions for customer satisfaction and to encourage customers to use only authorised workshops for repairing their vehicles. The interactive session also strived to create a new benchmark in the body and paint business.
A senior spokesperson for Suhail Bahwan Automobiles said, “We discussed how we need to augment the way we operate to deliver a targeted customer proposition and develop a truly customer-centric culture. We are committed to offering our customers the highest possible standards of service and advice. The interactive session was extremely fruitful and is certain to help us guide customers to make an informed decision.”
He added, “We strive to offer an excellent customer service experience to each one of our customers. So, it is crucial to communicate on the differentiation that a customer will experience in Suhail Bahwan network. The differential elements in our repairs are transparent pricing, quality repairs, genuine parts usage, timely delivery and service commitments. This is achieved by recruiting skilled workforce (gain), continuous training on technical/functional/soft skills (train) and various employee engagement activities (retain).”
He explained that with a customer-oriented approach, defined quality process, and wide network across the country, Suhail Bahwan Automobiles is able to retain best scores of customer satisfaction.
Suhail Bahwan Automobiles is also working towards more innovative approaches in order to give excellent service experience to its customers.