Muscat: Oman's Public Authority for Consumer Protection in South Al Sharqiyah recently managed to come to a settlement between a consumer and a car dealer, where it was agreed to return full amount the consumer had paid for the purchase of a new vehicle.
The complainant had reported that after buying a car from the dealer in Sur, he noticed a sound coming from the car as the brakes were not stable; in addition to air and water entering from the rear window of the vehicle.
He then complained to the dealer's management who confirmed that "the vehicle needed technical examination". But even after the examination, he noticed that the problem was still present.
The consumer then submitted his complaint to the consumer protection department, which took necessary action. A friendly settlement was agreed upon between the agency and the consumer, with the consumer being refunded the amount he paid — OMR 9,150 — and to return the car back to the dealer.
The Public Authority for Consumer Protection, in a statement, called upon suppliers to ensure that new vehicles are free from any problems and to examine them technically before handing them over to consumers, for the protection of their rights which is guaranteed by the Consumer Protection Law issued by Royal Decree No. 66/2014.