Muscat: Oman Air, the national carrier of the Sultanate of Oman, announced the soft opening of its new call centre in Gurgaon, India on October 30, 2017.
The new call centre will operate 24 hours on a daily basis one week after the soft opening, will be managed by call centre experts Interglobe Technologies, and will provide support in English, Hindi, Urdu, Bengali, Nepali and Tamil languages.
The call centre, besides the current one that operates in Oman, will serve customers from around the world. Oman Air currently flies to/from eleven destinations in India (Goa, Mumbai, Chennai, Kochi, Thiruvananthapuram, Hyderabad, Delhi, Lucknow, Bangalore, Kozhikode and Jaipur); Karachi, Islamabad and Lahore in Pakistan; Kathmandu in Nepal; and Colombo in Sri Lanka.
Mahfood Ali Al Harthy, Senior Vice President Sales GCC, Middle East and Africa said: "We are delighted to be opening a new call centre in Gurgaon, India. Providing the best customer service is of the utmost importance to Oman Air and this new call centre will enable us to provide support to our valued guests from the Indian subcontinent 24 hours a day, seven days per week."