Muscat: In a first of its kind in the Sultanate, the Global Money Exchange has opened an in-house training centre exclusively for its Omani staff.
A branch near the Oman Cement factory in Al Misfah has also been opened with Omani staff and is headed by Naif Said al Dehani as the manager.
“The opening of this unique exchange is the result of the dedication and commitment with which the Omani staff work at our different branches,” said Subramanian K S, managing director of Global Money Exchange. This achievement is in addition to the 65 per cent Omanisation target achieved by Global Money Exchange following the Central Bank of Oman’s national workforce norms.
One of the premier money exchanges in the country, Global Money imparts on-the-job training to Omani employees in different areas, including customer service and behavioural science.
Sessions are handled by experienced faculties from outside and senior staff of the exchange, he said. “The new branch and its operation mainly by our Omani staff is a motivation to others. This initiative does not end with one branch. We are planning to launch more branches of the same kind in the future,” said R Madhusoodnan, general manager of Global Money Exchange.
Al Dehani said it is a clear testimony that commitment and dedication to work bear fruits.
“As employees what we have to remember always is that the way we handle our task will have an impact on the customers, company profit and finally our remuneration. This will also lead to improved job performance,” he said.
Said Salim Al Balushi, manager, Human Resources, Global Money Exchange, said the dedication and commitment of Omani employees had led to the starting of the new branch.
“The branch is fully managed by a team of Omani staff headed by one of our senior Omani staff. It is for the first time that such a money exchange has opened in the Sultanate,” he said.
Asma Abdul Wahaib al Zadjali, a senior employee of the exchange and a trainer, said customer service is perhaps the most vital part of conducting the money exchange business.
“Every day, we deal with hundreds of customers from different countries. Those at the front-line customer service should be friendly, communicative and should have patience in listening to the customers,” she said.