Muscat: Oman UAE Exchange is in the process of offering real time bank account credit facility to any bank in India, Bangladesh and Pakistan. Currently the remittance brand has this facility with four banks in India, wherein along with real time account credit, it offers SMS notification on money being credited. The service has been initiated to Bangladesh and is soon to be launched for Pakistan too, according to a press release.
Once it is on, customers can access this service from any of the 54 branches in the Sultanate. The latest link to this network being the newly-inaugurated branch in Panorama Mall. While new outlets strengthen the expansion drive, the remittance leader is enhancing customer experience by renovating the existing ones to global standards. The branch in Avenue Mall is the latest example in this process.
“As a group, we have kept our customer at the epicentre of all our activities as we understand the importance of customer centricity in the success of our business. We leave no stone unturned in enhancing customer experience. In this direction, we have embarked on an ambitious journey of total digitalisation, across our units, world over. Oman UAE Exchange has been an active link in the process. Along with strengthening the network of brick and mortar outlets, Oman UAE Exchange is also poised to implement self-served electronic kiosks. With the support of regulators with progressive thought process, I am sure Oman UAE Exchange will deliver the best to customers and partners as has been the tradition of our group since over three decades,” said the group chief executive officer of UAE Exchange, PromothManghat.
“We have always brought the best to our customers in the Sultanate. We have invested in technology, strengthened processes and enhanced customer service. To implement instant bank account credit facility, we are partnering with banks across India, Pakistan and Bangladesh. This will enable real time money transfer to customers with SMS notification on account credit. In due course it will be made available across all banks. Meanwhile,the new branch is part of our aim to be the trusted neighbourhood brand for our customers. We also initiated the branch renovation drive. All outlets will get a makeover to global standards, the Avenue Mall branch being the latest one,” said Boban M P, chief executive officer of Oman UAE Exchange.
Along with branch expansion and kiosk implementation, offering the instant account credit facility is expected to bring more convenience to the customers, who trust Oman UAE Exchange to send money home. They can avail the quality service from any of the 54 branches, which are undergoing renovation to global standards. The inauguration was attended by dignitaries, special invitees, senior officials of the group and the media.