Saturday 20 / December / 2025
In Oman, warranty obligations are not optional business gestures; they are legal duties. The Consumer Protection Law, promulgated by Royal Decree 66/2014, imposes strict requirements that ensure consumers remain protected well beyond the point of purchase.
Speaking exclusively to the Times of Oman, Dr. Mohammed Ibrahim Al Zadjali, Founding Partner of Mohammed Ibrahim Law Firm, said that “warranties under the law are mandatory. If a product or service is defective or fails to meet agreed expectations, the consumer is legally entitled to a remedy. These rights cannot be waived under any agreement.”
He explained that “suppliers are required to provide a warranty for goods covered by the law, and this warranty remains valid for the benefit of the end consumer, even if the product is later transferred to another owner, provided the consumer has proof of purchase and the defect is not caused by misuse. If a defect arises in a warranted product, the supplier must repair it, replace it, or refund its value at no cost.”
He added that “the law obliges suppliers to ensure their goods and services meet all official standards for quality, health, and environmental safety. Where no official standard exists, they must follow a recognized industry benchmark. These rules apply equally to services, which must be performed properly and guaranteed for a period that matches their nature. Annex 2 of the Executive Regulation issued by PACP Decision 77/2017 as amended by CPA Decision 1/2023 specifies the categories of goods subject to warranty requirements, including various types of vehicles, electrical and electronic appliances, spare parts, and household equipment.”
He further stated that “commercial agents share the same warranty responsibilities as the manufacturer or supplier they represent. This includes providing necessary spare parts and repair services during the warranty period. If an agent delays fulfilling these obligations for more than 15 days, they must supply the consumer with a similar product to use free of charge until the repair is complete. Furthermore, if a product has no registered agent within the Sultanate, the primary supplier bears full responsibility for meeting all warranty requirements.”
“With these provisions, the Consumer Protection Law strengthens trust in the market by ensuring clarity, accountability, and fairness throughout the post-sale process,” he concluded.
* (Mohammed Ibrahim Law Firm ([email protected]), (+968 244 87 600) was established 18 years ago and is serving clients through its offices in Muscat and Sohar, as well as operating on a request basis in other areas. It offers legal representation across a wide range of practice areas that include Labour Law, Corporate, Commercial, Contracts, Banking and Finance, International Trade, Foreign Investment, Insurance, Maritime Law, Construction and Engineering Contracts, International Arbitration, Intellectual Property and more).
