Friday 20 / June / 2025
New Delhi: Air India CEO and Managing Director Campbell Wilson on Friday reassured the public and employees that the airline's fleet -- particularly its Boeing 787 aircraft -- remains safe to operate following comprehensive checks, and that the carrier is exercising maximum caution in the wake of the AI171 tragedy.
In an official communication, Campbell said, "Have our aircraft been deemed safe? Yes. We have completed the additional precautionary checks on our operating Boeing 787 fleet as requested by the DGCA, who have publicly declared that they meet required standards."
"We have also, as a matter of abundant precaution, voluntarily decided to continue additional pre-flight checks for the time being. Where there is any doubt, we will not release aircraft - of any type - for service," said the CEO.
The Air India CEO assured the public and employees of continued support and transparency in the aftermath of the AI171 incident, stating that the airline -- and the wider Tata Group -- will stand by the families of victims and affected staff long after the immediate crisis subsides.
"We continue to mourn for the lives lost in the AI171 tragedy, and to support those who have been affected. Around 500 colleagues from Air India and 17 other Tata companies remain in Ahmedabad to help the families of passengers, crew and those on the ground. Progress is being made, together with the authorities, on reconciling families with their loved ones, and as of this morning more than 200 have received some degree of solace and closure," he said.
"We will continue supporting those affected long after the work in Ahmedabad is done for, as our Chairman has said, these families are now Tata families," CEO Campbell added.
"This is equally true for those of our colleagues, who we will support in the same way. You may have read social media commentary on the perceived lack of visibility of Air India at the services held for our colleagues. I can assure you that we have had senior representation at each and every one. We are, however, taking care that our presence does not cause disruption at a time so important for families and loved ones, as a matter of respect," he further said.
The CEO said that Air India is supporting everyone, including staff who have served in Ahmedabad upon their return to base with a mandatory break and counselling.
"The counselling services, which are confidential and provided by professionals, continue to be available to everyone and I encourage you to avail of it," he stated.
Responding to queries, posed at him, the Air India CEO said, "Over the last week I have met many of you in small groups. Many of you have asked similar questions."
Replying to the same, he said, "What happened? There are many theories but, as the accident is now under official investigation by the Aircraft Accident Investigation Bureau, it is not appropriate for us to comment or speculate. We are providing all information requested by the AAIB and are cooperating completely. It is vital that the facts, whatever they may be, are known so that we and the industry at large can learn from them."
Replying to whether a report would be available, he said, "This is completely up to the AAIB. The final report can take many months, though the AAIB may choose to issue interim updates or reports. If there is any discovery during the investigation that suggests airlines or suppliers need to change something urgently, we have confidence that such information would be shared quickly. For our part, we will be transparent with what is shared with us."
Replying to whether Air India aircraft been deemed safe?, he said, "Yes. We have completed the additional precautionary checks on our operating Boeing 787 fleet as requested by the DGCA, who have publicly declared that they meet required standards. We have also, as a matter of abundant precaution, voluntarily decided to continue additional pre-flight checks for the time being. Where there is any doubt, we will not release aircraft - of any type - for service."
Replying to the reduction in some flights?, Campbell said, "The additional pre-flight checks we are doing reduces the number of hours aircraft are available to operate, which - also considering the extra flight time arising from new airspace closures in the Middle East, on top of the Pakistan closure - is why we have taken the decision to reduce the amount of flying over the coming weeks. We will progressively restore when the time is right."
Replying to the impact on Air India's future plans?, he said, "This has been a tragic event and we will learn whatever we can from it so that we are stronger in future. However, our aim in every respect, be it safety, quality, service, scale, reach, professionalism or any other dimension, remains the same if not higher than before."
On shareholders' support, he said, "We continue to have the full support of both shareholders."
"I am sure there are other questions, which we can compile and address in time to come. For now, though, let us continue to perform our roles as professionally as we possibly can, with complete focus on safety. And, as always, with care for our customers and each other," he added.
On June 12, a London-bound Air India Boeing 787-8 Dreamliner crashed into a hostel complex of BJ Medical College in the Meghani Nagar area of Gujarat's Ahmedabad shortly after takeoff from Sardar Vallabhbhai Patel International Airport.
The tragedy claimed 241 lives out of 242 onboard, including former Gujarat Chief Minister Vijay Rupani.
