Monday 10 / February / 2025
Europcar Oman & Bahrain, a leading mobility services company has recently achieved a remarkable feat by winning Best Customer Service Awards for 2025 as well as the Top Scorer Traveller Review Awards from Booking.com for both Europcar and Goldcar !
These accolades highlight the company's commitment to excellence and its dedication to providing unparalleled service to customers.
Muscat International Airport & Salalah Airport in Oman were recognized by world leading popular online platforms Rentalcars.com and booking.com, reaffirming the exceptional customer experience offered by Europcar in these locations.
The Goldcar brand which was launched in 2024 also has managed to secure it’s position as an awardee voted in by the travellers at the Muscat International Airport.
This remarkable achievement can be attributed to the company's employee-centric approach and their relentless pursuit of customer satisfaction.
"Our success is a result of our team's dedication to providing exceptional customer experiences. These awards reinforce our belief in the importance of prioritizing customer satisfaction in everything we do. Winning the Best Customer Service Awards for 2025 and the Top Scorer Traveller Review Awards from Booking.com is a testament to our unwavering commitment to excellence and unmatched service for our valued customers and we couldn’t be prouder.” - said Nitin Sapre, CEO Europcar Oman & Bahrain
Europcar's success story is undoubtedly linked to their focus on employee well-being. The company understands that satisfied employees translate into satisfied customers. By creating a positive work environment, Europcar empowers its employees to go above and beyond to ensure customer satisfaction. This focus on employee well-being results in a motivated and dedicated workforce that consistently delivers exceptional service.
The company believes in continuous improvement and growth, a philosophy that drives them to constantly evaluate their processes and adapt to changing customer needs.
These accolades reinforce Europcar Oman & Bahrain’s position as the leading choice for mobility services in these regions and flexibility is what they offer through both their brands- be it to the the premium segment as well as being an attractive option for budget-conscious travellers via Goldcar. By staying ahead of industry trends and embracing new technologies, the company ensures that their customers benefit from the latest advancements in mobility services.
