Health Ministry launches new service in Shifa App

Muscat: The Ministry of Health, represented by the Quality Assurance Center in collaboration with the Directorate General of Information Technology and Digital Health today launched a new service in Shifa App for the optimal use of appointments, under the patronage of Dr. Ahmed Salim Al Mandhari, MOH’s Undersecretary for Planning and Health Regulation.

The new service aims to investigate the reasons behind missed appointments at healthcare institutions and to reduce the number of wasted appointments.

A text message is sent to the phone of the patient who missed his/her appointment, allowing the patient to access Shifa App. The App then prompts the patient to complete a specific survey to identify the reasons for their absence.

Based on this information, the Ministry of Health can analyze the root causes of missed appointments and utilize this data more effectively. This initiative also empowers patients to actively contribute to reducing appointment wastage and improving the quality of the provided healthcare services.