Alizz Islamic Bank partners with Diebold-Nixdorf and OCNS to enhance customer experience

Alizz Islamic Bank, one of the leading Shari’a compliant financial solution providers in the Sultanate, recognises the importance of enhancing customer experience when it comes to convenience, speed and flexibility in banking. Hence, focusing on various strategic initiatives, Alizz Islamic Bank recently partnered with Diebold-Nixdorf and Oman Computer Network systems (OCNS) to enhance the bank’s existing ATM/CDM network to meet the emerging needs.

The agreement was signed on behalf of Alizz Islamic Bank, by Mr. Ali Al Mani, CEO of Alizz Islamic Bank, by Mr. Osama Awad, Area Manager on behalf of Diebold-Nixdorf and by Mr. Ahmed Youssef, Country Manager on behalf of OCNS. The signing ceremony was attended by senior officials from all three organisations.

The state-of-the-art upgrade will enable the bank to serve customers faster and more efficiently. The transformed network provides customers with the ability to implement secure and easy-to-use self-service transactions with a fully digital interface; providing them with a seamless and personalised experience in line with the bank’s vision of ‘Personalising every financial experience through innovative & smart solutions’.

Speaking on the signing Mr. Ali Al Mani CEO of Alizz Islamic Bank said: "Customers' expectations are constantly evolving and we have a very clear strategy to deliver agile and innovative solutions that add real value to our customers banking experience. This upgrade project stems from our commitment and focus to offer our customers the most optimum banking experience. We are proud to partner with Diebold-Nixdorf and OCNS, two leading organisations in this field to elevate the bank's self-service experience that is integrated across our various channels.”

Alizz Islamic Bank is dedicated towards bridging the gap between customers and the bank using the latest technological solutions built on the solid infrastructure the bank has developed to provide its customers with innovative financial solutions and responsive customer services.