Update your Know Your Customer (KYC) details through Bank Muscat Internet and Mobile banking

Roundup Thursday 14/September/2023 15:43 PM
By: Times News Service
Update your Know Your Customer (KYC) details through Bank Muscat Internet and Mobile banking

Muscat: In line with its customer-centric vision ‘To serve you better, everyday’ and to meet customers’ expectations for seamless experience, Bank Muscat, the leading financial services provider in the Sultanate, has recently launched a new service through its Internet and Mobile banking channels. Customers can now update their Know Your Customer (KYC) details without having to visit the branches. KYC is the process of verifying and maintaining the identity, information and documents of the customers, at all times to serve them better. The addition aims to ease the process for customers to update their details on time to avoid any delays in their transactions.

The new service further expands the list of options available to customers through the bank’s various digital channels and enhances banking convenience leading to reduce waiting times when visiting branches. The new feature enables customers to update their KYC details online by logging in to their Mobile or Internet Banking account and navigating through the app via < Requests / Customer Services < KYC < Update KYC and follow the on-screen instructions. After uploading the required documents, the details are instantly updated in the bank records and customers will receive a confirmation SMS and Email notification. Customers can also update their civil or resident ID details and passport details through this service.

Bank Muscat is committed to provide innovative services that are in line with the latest technological developments. Thus, it continues to update services offered through Internet and Mobile banking to enable customers to experience the power of banking convenience. This comes in line with the bank customer-centric strategy, which is one key pillar that Bank Muscat have initiated to enhance its continuing efforts to improve customer experience through focusing on their current and future needs.

The new service is yet another addition to the bank’s growing portfolio of customer-centric products, services and features, which are being constantly launched. Recent additions include Soft Token App for the approval of Internet Banking transactions, instant opening of Themaar Savings Plan, view access for minor accounts, payment to Pakistan and Bangladesh wallet, Speed transfer to Egypt, Friendi Mobile Top Up, payment to government for Value added Tax (VAT), Excise Tax and Corporate income Tax, VAT statement for Corporate customers, Group Bill Payments which allows user to submit multiple Bill Payment transactions in single click, setting SMS Language instantly by Internet Banking & Mobile Banking, performing QR payment by doing a phone shake, MEDC electricity prepaid & post-paid payment, Muscat Finance and National Finance Loan Installment payment and payments to new educational institutes. In addition, customers can also apply for loan products and a variety of credit cards online and much more.

Please call 24795555 or visit https://www.bankmuscat.com for more details.