Wednesday 16 / July / 2025
Muscat: National Bank of Oman (NBO) won the prestigious ‘Best Mobile Banking App Oman 2023’ award by the Global Business and Finance Magazine, recognising NBO as a class-leader in the industry. Representing the bank’s digital transformation strategy, NBO’s Mobile App keeps up with the latest technologies and offers customers a seamless experience and solutions that meet their needs.
Speaking on the award, Dr Ali Al Shekaili, Assistant General Manager – Head of Digital & E-Channels at NBO commented, “We are delighted to receive this award, which joins a growing list of accolades the app has received since its launch in 2015. This recognition validates our strategic focus on providing customer-centric digital solutions that surpass our customer’s aspirations. Moreover, it also acts as a powerful motivation for us to persistently innovate and accelerate technology deployment in line with our digital transformation approach.”
Over the years, NBO has diligently cultivated its mobile app through meticulous market analysis and continuous integration of the most recent trends as the bank aspires to be at the forefront of inventive solutions. The award-winning mobile app boasts advanced features that simplify its customers’ experience. These include a convenient digital onboarding service, allowing individuals to open a new account seamlessly and collect their card from any NBO multi-functional kiosks. Customers can also open additional accounts, pay utility and credit card bills, apply for products and make transfers. Embracing modern technology, the app also offers a scan and pay feature for making quick payments at QR enabled terminals across Oman.
NBO has been committed to creating real value and achieving progress through unlocking opportunities. The bank made significant strides in its digital transformation journey, marked by the establishment of Oman’s first Digital Corner at both the bank’s head office in Azaiba and Qurayat branch. These serve NBO and non-NBO customers alike, offering round-the-clock services. Among their many notable ventures is Oman's first multi-purpose banking kiosk, which enables customers to interact directly with the bank and access its services throughout the week, thereby eliminating the need to visit a physical branch. Additionally, the bank launched the Badeel Prepaid App, which facilitates efficient management of existing prepaid cards. On the Corporate Banking side, NBO has offers a range of digital solutions through its Corporate Internet Banking (CIB) and also curated a merchant app.
