MUSCAT: Months after Oman Post was ranked No.1 in the world in express mail service for the year 2022 among the member states of the Universal Postal Union (UPU) comprising 190 countries, comes another major global achievement for the organisation.
According to the classification of the Universal Postal Union, Oman Post has been ranked third globally in the customer satisfaction index in 2022, a giant leap of rankings given the fact that it was placed 43rd in 2021.
The postal services sector, express shipping solutions and e-commerce at Oman Post and Asyad Express, a subsidiary of the Asyad Group, achieved remarkable annual growth during the year 2022 in its various operations.
The volume of express parcels witnessed a high growth rate of 92 percent, and the rate of express mail delivery on time increased from 93 percent in 2021 to 98 percent in 2022.
While the percentage of delivery performance according to the service level agreement increased to 98 percent, compared to 93 percent in 2021.
These indicators are reflected in the classification of courier services in the Sultanate of Oman, to come first in the world according to the classification of the Universal Postal Union.
In terms of customer satisfaction index, customer service at Oman Post ranked third among the best in the world in 2022, after the total customer satisfaction score was 92 percent for postal services, and 90 percent for shipping, parcels and express mail services.
Sheikh Ibrahim bin Sultan Al Hosni, Acting CEO of Oman Post and Asyad Express, said: “Oman Post and Asyad Express are proud of their achievements and successes that have strengthened their position and supported the competitiveness of the Asyad Group as an integrated global provider of logistics services. It has succeeded in providing a diverse package of postal services designed according to best international practices to provide an ideal customer experience and support it with integrated logistics solutions and facilities that enhance the Sultanate’s position as a top global logistics hub.”
In continuation of its strategic goal of expanding international delivery services and opening more business opportunities with regional and international markets, Oman Post and Asyad Express were able to expand their network in e-commerce field, freight services, parcels and express mail to include 11 countries, namely: Morocco, Iraq, Tanzania, Qatar, Tunisia, Saudi Arabia, the United States, the UAE, Jordan, Kuwait and Turkiye in 2022.
They plan to target many regional and global markets in the year 2023.
On the domestic front, Oman Post has entered into various partnerships with many government agencies to issue 12 postal stamps documenting various national events and occasions.
In support of the strategic directions in providing distinguished and innovative postal services, Oman Post and Asyad Express were able to obtain the addressing certificate (s42) issued by the UPU, which will lead to an increase in the efficiency of mail delivery and a reduction in operational financial costs for processing, sorting and distribution operations.
It also obtained the ISO certificate for the implementation of the integrated quality management system, and succeeded in submitting (354) imminent accident reports, and taking the necessary measures to close most of those observations, which led to the completion of (890,000) working hours without any wasted time.