MUSCAT – In line with Bank Muscat’s customer-centric vision “To serve you better, everyday”, the bank inaugurated a new state-of-the-art banking branch at Madinat As Sultan Qaboos in the presence of Murtadha Ahmed Sultan, Director, WJ Towell Group, Ahmed Faqir Al Balushi, Chief Banking Officer, Bank Muscat, and senior officials from the bank. The new branch features a number of unique facilities like a Private Banking Branch, an Asalah Priority Banking Centre and a customer-centric reception desk that can promptly and efficiently assist customers in their banking needs. Also, as part of the bank's focus on improving access to persons with disabilities, the new branch will have disabled-friendly access, teller counters and ATMs.
Speaking on the occasion, Abdulnasir N. Al Raisi, General Manager – Personal Banking, Bank Muscat, said: “Bank Muscat has earned a name over four decades of operations in the Sultanate for its customer-centricity, which is backed by the largest branch and ATM-CDM-FFM network, state-of-the-art Mobile and Internet banking, and world-class products and services. The opening of the new branch will further strengthen the bank’s leadership position in Oman by helping it serve its customers better every day in line with its aim for an enhanced Customer Experience. I take this opportunity to thank all our customers for their confidence and trust in the bank, and for being our partners in the progress and development of the Sultanate.” He added that the bank would be opening more such high-tech branches to meet the needs of different customer segments in the near future.
Taya Eid Bait Sabeea, Deputy General Manager – Interior Regions, Bank Muscat, added: “We are pleased to open our new Madinat As Sultan Qaboos branch to reach out and provide the best services to different segments of the bank’s customers, especially Premier Banking customers. The bank’s continuously expanding branch and ATM-CDM-FFM network, which serve different customer and demographic segments, highlight its efforts to remain the bank of first choice in Oman.” He added that the current branch was chosen to meet current and future customer needs and was an implementation of the bank’s vision to serve its customers better, every day. He thanked customers for their confidence in the bank.
The new branch, which will work from 8am to 2pm, will be a convenient option for the community in Madinat As Sultan Qaboos in general and Premier Banking customers. Staffed by well qualified and experienced Omani employees, it aims to provide prompt and efficient customer services thereby building further on the bank’s reputation as a listening bank that constantly strives to do better, every day.
Bank Muscat leads the financial services sector in the Sultanate with a total of 174 branches and more than 820 touchpoints including Automatic Teller Machines (ATMs), Cash Deposit Machines (CDMs) and Full Function Machines (FFMs) installed across the country. It is the first choice for over 2 million customers in Oman and has been playing an important role in enhancing financial inclusion in Oman with different innovative products for its customers. The bank’s continuously upgraded omnichannel Internet and mobile banking offer customers a fast and secure banking experience, and today, over 1.4 million retail banking customers use various features like real-time bill payments for utilities in Oman, fund transfers within the bank and in Oman, fund transfers across the world via the SWIFT network amongst a number of other services and benefits. There has also been a rapid uptake in contactless payment through its various debit, credit and prepaid cards as well as contactless wearables.
Meanwhile, Premier Banking clientele have the advantage of being able to benefit from some of the most exclusive and differentiated services available in the Sultanate through Bank Muscat Private banking, Asalah Priority banking and Al Jawhar Privilege banking. A number of exclusive offers, products and services are available for customers of Bank Muscat’s Premier Banking services. For more details, please go to https://www.bankmuscat.com/en/premier-banking/Pages/default.aspx
In recognition of its prominent leadership position in Oman, Bank Muscat consistently wins a number of international and local awards and accolades. In 2022, the bank was ranked by Forbes Middle East as one of the Top 30 Banks as well as one of the Top 100 Listed Companies in the region. It has also been ranked as the Best Retail Bank in Oman by MEED and the Best Bank in Oman by a number of prestigious publications including Global Finance, Euromoney, EMEA Finance and The Banker in the past.