Muscat: To woo more investors, the Ministry of Commerce, Industry and Investment Promotion (MOCIIP) has launched a new business-friendly guide.
The guide will provide a comprehensive detail on all the 180 services provided by the ministry, and the services which fall under the 17 departments covering various sectors of the ministry.
“The guide includes eight basic standards for each service, the requirements, the controls, files and required documents, the service workflow diagram, the average time to complete the service, in addition to the service fees and payment mechanism, the channels that provide the same service, work timings and contact points,” officials said.
The guide was launched in the presence of Qais bin Mohammed Al Yousef, Minister of Commerce, Industry and Investment Promotion, undersecretaries and officials of the Ministry, so that beneficiaries could avail of the Ministry’s services to achieve best practices in the government field and to facilitate the business environment for investors.
During the meeting, the electronic contract documentation service, which was launched earlier in the year, was also reviewed.
This service allows the completion of the investor’s transaction electronically through video communication and electronic signing of contracts from anywhere through the ‘Invest Easy’ portal, without the need for investors to visit the ministry office.
This service constitutes an important and advanced step in facilitating business and investment. The service also aims at enhancing the Sultanate of Oman International Indicators for facilitating ease of doing business.
Besides, the service contributes to facilitating commercial institutions and companies wishing to sell their shares, transfer the ownership of the commercial registry to another investor, or enter a partner in the commercial registry.
With further easing of procedures, the call centre of the Ministry of Commerce, Industry and Investment Promotion received nearly 13,500 calls in the last six months.
The main tasks of the call centre are receiving incoming calls to the ministry, responding to inquiries about services related to investors and beneficiaries of services, providing callers with accurate data that serves their requirements, following up on issues related to communications that have been received, communicating with the concerned and informing them of the developments and measures taken in this regard, in addition to receiving complaints and referring them to the relevant authorities for resolution.
It may be noted that the ministry is seeking, through the launch of various electronic services, to complement the efforts made to achieve the work requirements of the National Program for the Digital Economy, and the executive plan of the government digital transformation programme 2021 – 2025 approved by the esteemed Council of Ministers, and within the framework of the comprehensive development of services provided by the Ministry of Trade, Industry and Investment Promotion and converting all its services to electronic services, in order to save time and effort for business owners and investors, and to create a stimulating investment environment in light of the elements that contribute to the establishment of many diverse economic projects.