Muscat: 70 per cent of people in the Sultanate of Oman are satisfied with the fixed-line telecommunications services provided to them by the service provider, while 52 per cent of them are not satisfied with the prices of fixed-line internet services.
These were the results of the "Satisfaction of Users of Fixed Telecommunication Services" survey, which was carried out by the National Centre for Statistics and Information in cooperation with the Telecommunications Regulatory Authority.
The statistics showed that 65.4 per cent of the participants agreed that the quality of service - in general - provided by the service provider is always excellent, and that 84.5 per cent of the respondents agreed that the branch offices of their service providers are located in appropriate places. 74.2 per cent of participants said that their service provider takes an active role in solving users' problems, and 86 per cent agree that their service provider's employee is always ready to help.
As for the results of the "Satisfaction of Mobile Telecommunication Services Beneficiaries" survey, 73 per cent of individuals in Oman are satisfied with the mobile telecommunication services provided to them by the service provider, while 45 per cent of them are not satisfied with the prices of mobile Internet services in general.
The results showed that 76 per cent of the individuals participating in the survey advice dealing with their service provider, and that 50 per cent and 90 per cent of Omanis and expatriates, respectively, agree that the service quality in general is excellent.
The governorates of North Al Sharqiyah had the highest percentage of dissatisfaction with the prices of mobile internet services at 62 per cent, followed by 50 per cent in the governorates of Dhofar and Al Dhahirah.
The implementation of these two surveys came to achieve the objectives of the Telecommunications Regulatory Authority’s strategy to take into account the interests of the beneficiaries. The Authority offered a public consultation on the draft regulation of the rights of users of telecom services last year with the aim of regulating the frameworks of the relationship between beneficiaries and telecom service providers by raising awareness of their rights and obligations, as well as strengthening the supervisory role over the telecommunications services provided to the beneficiaries.
The two surveys aimed to provide statistical indicators about the satisfaction of users of fixed and mobile telecommunication services that contribute to the formulation of legislative and regulatory frameworks that enhance their confidence in the services provided in the telecommunications sector.