Sunday 29 / December / 2024
Muscat: Nama Electricity Supply Company organised a forum on cost-reflective tariff (CRT) in relation to electricity services for major subscribers.
The event, attended by representatives from Nama Group companies, government and private agencies, Cost Reflective Tariff category stakeholders, and high electrical consumption project investors, aimed to shed light on critical developments in CRT and associated services.
The primary objectives of the forum included spotlighting key advancements in CRT, fostering partnerships for a sustainable economy, and ensuring stakeholders are well-informed about matters pertinent to subscriber satisfaction.
Key topics covered during the forum included the definition of the Cost Reflective Tariff concept, exploration of available options, and the advantages associated with each option. Nama Electricity Supply Company emphasised its commitment to providing best practices for customers to optimise electrical energy usage through suitable measures.
To empower customers in choosing the most fitting option for calculating monthly electricity consumption bills, the company unveiled an interactive simulation service for Cost Reflective Tariff options. This tool enables customers to align their choice with their electrical energy consumption patterns.
Salem Said Al Kamyani, CEO of Nama Electricity Supply Company, emphasized the forum's significance, underlining the company's dedication to engaging with valued customers. Al Kamyani affirmed the company's commitment to keeping customers informed about developments that contribute to their satisfaction and service sustainability.
Engineer Salman Al-Hattali, Chief Operating Officer, highlighted the importance of customers understanding the details of network connection and electricity supply agreements. Al-Hattali stressed that this knowledge is essential for customers to be aware of their rights and obligations, marking an initial step toward connecting customer projects to the electrical grid.
The forum also delved into the electronic services offered by the company, aimed at enhancing the quality and speed of services. Practical experiences and models were presented through working papers to assist customers in optimising energy consumption and reducing electricity costs.
Following the formal sessions, a lively discussion ensued, providing participants with an opportunity to pose questions and exchange experiences. This interactive segment facilitated a valuable exchange of insights between customers and the company, reinforcing support for optimal electricity consumption through corrective measures and modern technologies, particularly during peak hours.
