Consumer watchdog claws back cash for customers in Oman

Muscat: More than OMR90,000 was given back to consumers during the first half of the current year in Al Buraimi, according to the Public Authority for Consumer Protection.

“The Consumer Protection Department in Al Buraimi managed to recover OMR92,288 for a number of consumers during the first half of the current year 2017,” the report said.

The report stated that refunds are part of the PACP’s efforts to resolve complaints received by consumers through “friendly settlements”.

Salem Al Shamsi, Director of the PACP Department in Al Buraimi, stated that the number of complaints and reports received in the governorate since the beginning of the year until July amounted to 242 complaints and 93 reports. The manpower sector received 76 complaints and more than OMR 42,687 was recovered by the PACP.

“The number of cases filed since the beginning of the year reached 18, in which the fees issued by the judicial judgments amounted to OMR20,900 and from administrative violations OMR3,260. The PACP is continuing to do its best to fulfill the tasks it has been entrusted with to safeguard the rights of consumers,” the Al Salmi stated.