Muscat: A consumer received a OMR41,000 refund for defects in the construction of his home, officials announced.
The Public Authority for Consumer Protection in Al-Buraimi governorate recently recovered OMR41,000 to a consumer, through a settlement between the consumer and the contractor who had built his home.
The consumer had reported that during the construction of his home by the contractor, he started to notice defects in the structure, and a slanting in some of the columns and the walls.
Following the complaint, a construction consultant was contacted in order to provide a detailed assessment regarding the state of the building. The consultant confirmed the flaws, and Authority inspectors visited the home along with the concerned parties in order to account for the flaws in construction, and whether the contractor was willing to compensate the consumer with the value he had paid.
The parties agreed that the contractor would pay the consumer the amount of OMR41,000 as the value of construction, as well as land compensation.
A contract was created to reflect the settlement, and this agreement is a part of PACP's efforts to resolve complaints and reports in a friendly manner with consumers.