Nama shared service launches IT-related solution
January 27, 2018 | 4:24 PM
by Times News Service
- Supplied picture

Muscat: An information-related solution called Hadreen (we are ready to serve) was recently launched as the first BMC-Remedy-9 installation in Oman by Nama’s IT Support Services Management (ITSSM) team, according to a press release.

Hadreen was developed in partnership with Project Management Technology and Services, the local arm of BMC. Remedy is a state-of-the art solution for helpdesk services and was developed in record time by the Nama Group team.

Hadreen was launched with many in attendance, including Ahmed Al Rahbi, executive manager -IT, Nama group; Nama chief financial officer, Hussain Al Balushi; Nama service design manager, Hilal Al Shukri; Nama head of helpdesk, Miad Al Balushi; vice president Sesha Prakash Kusuma of Promatas; Nama shared service team members, the Promotas implementation team and other officials.

This automated solution through BMC Remedy aims to ensure that subsidiaries of Nama Group are served with a world-class IT solution.

Nama has chosen Remedy as the one-stop solution and management tool essential to handle all IT operation modules.

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